The main issue was a branding problem. From its start, the Bristol Pound was branded as "alternative". As a result, only people who already had an ecological conscience and that had the time and resources to shop in line with that conscience were seduced by the initiative. This fact led to two major issues. First, the individual membership stopped growing significantly after that initial cohort of people had been recruited, and second, the Bristol Pound did not succeed to fulfill one of its promises: that of bringing new customers to partners' shops, as the individual members were largely already their customers. Thus the market of the currency was restrained and after the initial impressive growth, it reached a plateau before declining.
This was not in line with the desire of the Bristol Pound initiative, which wanted the currency to belong to all citizens, and not just an engaged minority. In response, the initiative tried to rebrand in 2019, focusing on providing marketing and networking services for the business members, in response to research looking at what small businesses really needed to thrive. Beyond the branding, there were other issues, such as an understandable reluctance on the part of businesses joining the scheme to risk changing their trusted supply chains, which in turn limited recirculation of the currency. Meanwhile, trying to create a viable future for the currency from transaction charges, given that the scaling up of usage didn’t happen, proved impossible.
Given this analysis of the problems, the decision was taken in 2020 to gradually
draw the Bristol Pound scheme to a close. But there was a recognition that there was still much to be done to create a greener, fairer and more resilient local economy. And so the Bristol Pound team started to develop ideas for a new concept,
Bristol Pay, that is set to be launched in 2022.